At Guitar.com.pk, we strive to provide accurate product descriptions and high-quality musical instruments. Due to the nature of our products, we maintain a strict No Return & Refund Policy on all purchases.
1. Eligibility for Returns
✅ Acceptable Reasons:
- Defective/damaged product
- Wrong item shipped
- Significant difference from product description
❌ Non-Returnable Items:
- Opened strings/consumables
- Personalized/custom-made items
- Products damaged due to misuse
2. Return Timeframe
- Standard Returns: 7 days from delivery date
- Defective Products: 14 days (requires proof)
3. Return Process
Step 1: Request Authorization
Contact our support team within the return window:
📧 Email: [email protected]
📞 Phone: 0321 9779770
Step 2: Package the Item
- Include all original packaging, tags, and accessories
- Use protective materials for guitars (bubble wrap, hard case)
Step 3: Ship Back
- We’ll provide a return shipping label (cost may apply)
- Ship via approved carrier only
4. Refund Processing
- Approved Returns: Refund issued within 5-10 business days
- Original Payment Method: Credit/debit card, bank transfer, or wallet
- Deductions:
- Return shipping fees (unless our error)
- Restocking fee (15% for non-defective returns)
5. Guitar-Specific Conditions
- Must have no signs of playwear or modifications
- Original humidity pack (if included) must be unopened
- Inspection required before refund approval
6. Exchanges
- Available for identical products only
- Subject to stock availability
- Faster processing than refunds
7. Non-Returnable Scenarios
- Buyer’s remorse (changed mind)
- Minor cosmetic differences in wood grain/finish
- Normal wear from demo/testing
8. Contact Us
For return-related questions:
📧 Email: [email protected]
📞 Phone: 0321 9779770
🕒 Hours: Mon-Sat, 10AM-6PM (PST)